Terms and Conditions

Customer Care: We're Here to Help!

Have a question or need some help picking out the perfect bedding for your little one? Our small but dedicated customer care team is here for you! Drop us a line at info@Jo’sDreamland.com.au, and we'll do our best to get back to you within 24 hours during business hours, Monday-Friday (AEST). If you're outside of Australia, please remember we're in Melbourne, so we'll reply during our business day. We might take a little longer during sales, but we promise to be as quick as we can!

Cancellations and Amendments: Oops, Need to Make a Change?

We process orders super quickly, so it’s hard to make changes once an order is placed. Due to how quickly we process orders, sale or promo code orders which cannot be cancelled or amended. If you have any questions, please email info@Jo’sDreamland.com.au.

Jo's Dreamland reserves the right to cancel an order if a product is unavailable, we can't deliver to your address, or if we suspect something isn't quite right. We promise to let you know ASAP if this happens.

Prices and Payment: All the Details

Prices are subject to change, and they're listed in AUD on www.josdreamland.com.au.

We take extra care to keep our site secure so you can feel safe making payments! We accept Visa, Mastercard, ZipPay, Afterpay (in Australia), and PayPal. Payment will be debited and cleared from your account when you order. Check out Afterpay's terms here: [link].

While we do our best to protect you, we can't be responsible for things like credit card fraud or unauthorized access to your accounts.

We also aren't responsible for any extra charges from your credit card company or bank, especially if your purchase involves foreign exchange.

Your Responsibilities: Help us keep Jo’s Dreamland a great place to be!

Help us keep Jo's Dreamland a trustworthy place for everyone! Please make sure the information you provide is correct, and that you're authorized to make purchases. And please keep your account details safe and sound - don't share them with anyone else.

Shopping Cart and Wish List: Grab It Before It's Gone!

Just a friendly heads-up: items in your cart or wish list aren't reserved! So, if you see something you love, grab it before someone else does!

A Few Legal Points (The Fine Print, Simplified!)

• Governing Law: Our website operates under the laws of New South Wales, Australia.
• Intellectual Property: We own the rights to the designs and materials on our site. Please don't reproduce or redistribute them without our permission.
• Availability of this Website: We'll do our best to keep the site up and running, but sometimes there might be a little downtime.
• Link: Feel free to link to our site in a fair and legal way. Please don't suggest that we endorse you if we don't.
• Your Use of Our Website: You can download materials for your personal use, but please don't resell information from our site or use any data-mining tools. Make sure you have virus protection!

Privacy Policy (The Nitty-Gritty)

We value your privacy! This section explains how we collect, use, and protect your personal information. We use your information to fulfill your orders, improve your shopping experience, and provide you with relevant updates. We will always ask you for consent to use your personal information to contact your details for marketing purposes and will provide you with the option to withdraw that consent at any time. Keep reading for all the details!

• PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following technologies:

·         “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

·         “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

·         “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

·         Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including debit or credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

• HOW DO WE USE YOUR PERSONAL INFORMATION?

o    We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

• Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising via email or SMS relating to our products or services.
• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
• With your consent, we may send you email and / or SMS about our products, promotions, offers and other updates. You imply consent for us to contact you about your order when you provide us with personal information to complete a transaction. We will always ask you for your express consent to use your personal information to contact your details for marketing purposes, and will provide you with the option to withdraw that consent at any time. You may withdraw your consent for us to contact you, at any time, by contacting us at info@Jo’sDreamland.com.au or by following the opt out prompts on all marketing material.
• We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behaviour metrics and heatmaps. This helps us understand how you interact with the site so we can improve your experience! Website usage data is captured using cookies, and this also helps us ensure the site is protected. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
• SHARING YOUR PERSONAL INFORMATION
• We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use Adobe to power our online store--you can read more about how Adobe uses your Personal Information here: https://www.adobe.com/au/privacy.html
• We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• BEHAVIOURAL ADVERTISING
• As described above, we use your Personal Information to provide you with advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:
• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
• DO NOT TRACK
• Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
• DATA RETENTION
• When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
• MOBILE TERMS OF SERVICE
• The Jo’s Dreamland mobile message service (the "Service") is operated by Jo’s Dreamland (“Jo’s Dreamland”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
• By consenting to Jo’s Dreamland’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jo’s Dreamland through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
• You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jo’s Dreamland. Your participation in this program is completely voluntary.
• We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
• You may opt-out of the Service at any time. Text the single keyword command STOP to Jo’s Dreamland or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Jo’s Dreamland mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
• For Service support or assistance, text HELP to Jo’s Dreamland or email info@Jo’sDreamland.com.au.
• We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
• The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
• To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
• We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
• THIRD-PARTY DATA SHARING *This does not include text messaging originator opt-in data and consent.
• SMS ABANDONED CART
• Jo’s Dreamland’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your art This information is used to determine when to send cart reminder messages via SMS.
• CONTACT US
• For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@josdreamland.com.au

We're Here for You!

We hope this helps! If you have any questions or concerns, please don't hesitate to contact us. We're always happy to help make your Jo's Dreamland experience the best it can be!