Refund policy
Returns & Exchanges
If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs and non refunded payment service fees.* You must notify us within 30 days of receipt of goods and return goods to us within 37 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.
Please notify us by email at info@josdreamland.com.au to request a returns form.
*Credit card and PayPal transaction fees are usually fully refunded. Non refundable Afterpay fees are 6.7% of purchase price.
How Long Does It Take to Process a Return?
- Please allow 3-5 business days for your Return to be processed once it arrives back to our warehouse.
- Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account.
- Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.
What's Excluded From Returns?
Sale items, gift vouchers, damaged items, and items that courier show as ‘delivered
Faulty or Missing Items?
Contact us at info@josdreamland.com.au with photos of the issue. We'll make it right!
Didn't Find Your Answer?
Our friendly customer support team is here to help! Contact us at info@josdreamland.com.au and we'll get back to you as soon as possible. We're all about making your Jo's Dreamland experience a dream!