Shipping policy

• How Long Will It Take?
• Australia: 2-3 business days to dispatch, then 2-8 business days for shipping. Express Post (when available) is 2-3 days from dispatch.
• New Zealand: 5-10 business days for shipping.
• International: Contact us at info@josdreamland.com.au.
• Note: Dispatch may take longer during sales.

• How Much Does Shipping Cost?
• Australia: FREE over $200! $15 Standard, $25 Express.
• New Zealand: FREE over $300 AUD! $25 AUD Standard, $35 AUD DHL Express.
• Other Countries: Contact us for a quote.

• Can I Track My Order? Yes! You'll receive a tracking number in your dispatch email.
• Help! I Entered My Address Wrong! Contact us ASAP at info@josdreamland.com.au
• Can I Pick Up My Order? Sorry, we're online only!
• Can I Send a Gift? Yes! Choose a different shipping address at checkout and add a gift message.
• Import duties, taxes and charges: These are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

*Please note, for any order that is shipped outside of Australia - these will be shipped with DHL or Australia Post. If dispatched via Australia Post, they will be handed over to the local delivery service when they land in their destination country.

Didn't Find Your Answer?

Our friendly customer support team is here to help! Contact us at info@josdreamland.com.au and we'll get back to you as soon as possible. We're all about making your Jo's Dreamland experience a dream!

 

Contact Us: We're All Ears!

Got a question, a suggestion, or just want to say hello? We'd love to hear from you! Our small but mighty customer care team is dedicated to providing you with style advice, product information, and any other assistance you might need.

• How to Reach Us:
• Email us at info@josdreamland.com.au – that's the best way to get in touch!
• When Will You Hear Back?
• We'll do our best to respond within one business day, Monday - Friday (AEST). Please note that our team is based in Sydney, Australia, so we'll be replying during the Australian business day.
• During sales, it might take us 2-3 days to get back to you, as we often receive a large number of inquiries. We appreciate your patience!
• Can I Call You?
• We're always happy to get your email, but we don't currently have a phone number for customer support.

We're all about making your Jo's Dreamland experience a dream, so don't hesitate to reach out! We can't wait to hear from you!

We’re here to help! You can reach our customer service team directly at info@josdreamland.com.au

Our team work Monday to Friday 9-5pm AEST.